Interworld FAQ
Sales and Support FAQ for
our Products
Calcomp Digitizers
GTCO Digitizers
SummaGraphics Digitizers
To submit your question,
please email:
support@interwld.com
Can I use the QuikRuler with my Ridgid Super LII Plus digitizer?
How can I test my GTCO
Digitizer?
I have an old Black Type 5
controller with a Super LII tablet, can I still obtain a power supply
for this?
My GTCO System uses a controller inside
my computer, think it is called a DigiPad PC, can I use this with my new
PIII-600 system?
Will the Super L II tablet with Type 5A
controller work with Windows 98 or NT?
What do
the different tones on power up mean?
I have a Calcomp 9600, can I still get parts
for this model?
How do I
interface the 9500 with a WinTab Driver
Are Summasketch III parts compatible with
the Summasketch II?
Are parts still available for the
Summasketch II
Can I use the New USB to Serial Adaptor
with the SummaSketch II
Are
parts still available for the Summagrid IV?
The QuikRuler works
without any additional cables with the Roll-Up Digitizer however to use
it with the SLII+ you must purchase the optional cable kit which
includes a separate power supply for the QR. The QuikRuler will only
work with Super L series tablets which have the grey colored Super LII+
controller. Will not work with Type 5 or 5A (Black Box) controllers
To submit your question,
please email:
support@interwld.com
How can I test my GTCO
Digitizer?
When a digitizer does
not work it is normally because of 3 possible reasons.
1. The digitizer is defective!
2. The Serial Interface (Com Port) on your computer is defective!
3. Your application or Windows WinTab driver is not setup correctly. The
following procedure covers testing the digitizer, once you eliminate
this possibility you can get your IT support person or a technician to
check out your serial port. This procedure requires you to first
download the GTCOTEST Program from our Web site or to locate this
program on disk 1 of your driver set that was provided with your
digitizer.
1. To download the GTCOTEST.EXE program go to
http://www.gtco.ca/drivers/Drivers.htm Then navigate to the right
hand frame and find the program called GTEST.EXE and download this to
your computer.
2. Restart Windows by selecting [START]-> [SHUTDOWN]->[RESTART IN MSDOS
MODE] , this will start your machine into DOS, we want to eliminate
Windows from this procedure in order to test just the Digitizer.
3. Once in DOS find the GTCOTEST program by going to the MSDOS
Folder/Directory where you downloaded it. Use the DOS "Dir " command.
Say the file was placed in the GTCO Folder on your C: Drive then type '
CD \GTCO ' to verify you are in the correct folder type " dir [ENTER]
and you should see the GTCOTEST.EXE program listed.
4. Now type GTCOTEST [ENTER] -> this will start the test program.
5. Select communication and make sure you select the correct com port.
6. Select super set code "01" on your digitizers superset menu. If your
digitizer does not have a super set menu then using the dip switches set
the tablet to the following: high resolution binary, 9600 baud, 8 data
bits, 1 stop bit, no parity, continuous mode. The rest of the settings
are not critical for this test.
7. Now select Output from the menu option on the right hand side, select
high resolution binary and voila you should see the co-ordinates coming
from the table. Move the cursor or pen on the tablet to the bottom left
corner and the co-ordinates should read close to 0.0000,0.0000 move to
the top right and the number should be much larger.
8. There are other test under the diagnostic menu, to interpret them you
may need to call our technical support department. Calls for digitizer
support while under warranty are free, after the 2 year warranty period
the support department will charge you $49.00 per incidence. Call
1-800-663-6001.
To submit your question,
please email:
support@interwld.com
I have an old Black Type 5 controller with a Super LII tablet, can I
still obtain a power supply for this?
Yes, the model power
supply is a DP-UPS and available from stock. In fact this Power supply
will also work with the type 5A (Black Colored) controller - 9 pin D
Shell connector
To submit your question,
please email:
support@interwld.com
My GTCO System uses a controller inside my computer, think it is
called a DigiPad PC, can I use this with my new PIII-600 system?
The DigiPad PC was
obsoleted about 8 or 9 years ago. This controller was designed to work
with 286 and 386 computers and will not work with the new high speed
systems available today. This board was also an ISA configuration which
is no longer supported by most new systems.
As of June 2002 the replacement controllers that were available to
replace these old DPC controllers are no longer available.
Your only option at this time is to try and source a used DP5, DP5A or
SLII Plus controller or buy a new digitizer.
Call 1-800-663-6001 for a
quote or email: sales@interwld.com
To submit your question,
please email:
support@interwld.com
Will the Super L II tablet with Type 5A controller work with Windows
98 or NT?
Yes, all GTCO controllers
that have been sold in the last 18 years will work with Win 3.1, 95, 98,
NT, 2000 and XP. You will require the latest Wintab driver which can be
downloaded from our web site at http://www.interwld.com/new/drivers.htm
Select the correct one for your Operating System.
What do the different
tones on power up mean?
Super L II Plus tones
and what they mean!
______________________________________________________________________
| Length |
Number of Repetitions |
Meaning |
| Short |
Four at power up |
Diagnostics Passed |
| Short |
Four |
Successful end of menu mode |
| Short |
Once |
Transducer switch pressed |
| Medium |
Three |
Menu mode aborted |
| Medium |
Fifteen |
Grid disconnected or
malfunctioning |
| Continuously On |
At power up |
Diagnostics failed |
______________________________________________________________________
Short = 1/16 second Medium = 1/4 second Long = 1/2 second
To submit your question,
please email:
support@interwld.com
I have a Calcomp 9600, can I still get parts for this model?
No, This model was
obsoleted about 7 years ago. Suggest you try source parts on ebay or
upgrade to the new DrawingBoard VI series. Call 1-800-663-6001 for a
quotation or email sales@interworldna.com
To submit your question,
please email:
support@interwld.com
Are Summasketch III parts compatible with the Summasketch II?
Yes and No. You can use
the SSIII power supply with the SSII provided you replace the I/O cable
as well. i.e. the SSIII power supply will not work with the SSII I/O
cable.
To submit your question,
please email:
support@interwld.com
YES, we either have in
stock or can obtain these fairly quickly. Cursors, Interface (I/O)
cables and power supplies all available. Call 1-800-663-6001 or email:
sales@interwld.com
To submit your question,
please email:
support@interwld.com
Can I use the New USB to Serial Adaptor
with the SummaSketch II
Yes, also see the matrix
at this url:http://www.interwld.com/calcomp/pdfs/calcomp_drivers.pdf
for driver and USB compatibiliity
Are
parts still available for the Summagrid IV?
The only parts still available for the
Summagrid IV is the cordless 16 Button cursor, there are no more Power
Supplies or I/O Cables available anywhere as far as we can ascertain. We
do have a schematic wiring diagram available for the I/O Cable, email us
to obtain this.
How do I
interface the 9500 with a WinTab Driver
Information on setting up
a 9500 digitizer.
Prepare CalComp 9500 Series Tablet for Use in Windows 3.x/95/98/NT
Note: The 9500 series digitizers must have a firmware revision of "N" or
greater to work with this driver set. If the tablet does not operate
properly after following these instructions, the firmware may be an
older
version.
To verify the current firmware:
Warning: Unplug the digitizer before accessing the
tablet's electronics.
The flipdown electronics tray is mounted on the back
of the digitizer. To expose the electronics board,
remove one screw from each side of the tray. As you
unfasten the screws, support the tray with one hand.
The firmware chip is located on the processor board
at position 'U26'. Look for a sticker on the top of
the firmware chip. It needs to be "Rev. N" or greater.
Firmware chips are no longer available for the 9500 tablets.
Contact our Sales Department at 1-877-902-2979, ext. 109
for information on the latest CalComp tablets.
A. Set soft switches to AutoCAD settings using the 9500 Digitizer Series
User's Guide
1. Aligning the tablet menu.
a. The 9500 menu must be properly aligned on the tablet in order
to change the soft switch settings. A plastic menu was originally
provided with the 9500. A paper duplicate of this menu was also
included in the back of the 9500 User's Guide.
b. The tablet menu is a square grid with vertical and horizontal
menu strips that form an "L"-shape to the left and bottom of the
grid. The original plastic menu had a thin cut that separated
the "L"-shaped menu "strips" from the grid. This thin cut needs
to be aligned to the lower-left edges of the ACTIVE area of the
tablet.
c. The 9500 tablet surface consists of a thick border that meets a
recessed surface area. This recessed area contains a smaller
area called the active area. The power light and cursor LED will
only glow steady in this area.
d. Two alignment points must be marked on each of the vertical and
horizontal edges of the ACTIVE area. To mark the vertical axis,
place the cursor at the lower-left corner of the tablet where the
tablet border meets the recessed surface. The cursor LED should be
blinking at this point. Slide the cursor 3" up. Slowly begin moving
the cursor to the right until the LED glows steady. This is the edge
of the active area. Mark the exact point that the LED changed to
steady.
e. Move the cursor up another 3", (to about 6" vertical), and repeat the
process to find edge of the active area. These two points will be used
to align the menu vertically.
f. Repeat these steps along the horizontal axis. There should now be
four
points that form an "L"-shape.
g. Align the "L"-shaped cut in the 9500 menu to these four points. Tape
the menu down and verify the accuracy of the menu alignment by placing
the crosshairs on the "SETUP" box located in the lower-left corner of
the menu. Within the borders of this box, the cursor LED should be OFF.
Click on the box by pressing the "0" button and the LED should glow
steady. Click it again to turn SETUP off. If the LED does not indicate
correctly, check your alignment points again starting with step "d".
2. Following are the internal switch settings required to enable this
digitizer to operate properly.
AREA 1-
MODE RES FORMAT
010000 011 10111
AREA 2(PORT A)-
BAUD PARITY STOP1/2,TX2/3,LF,PORT,ECHO
001 1100 01010
AREA 3(PORT B)-
BAUD PARITY STOP1/2,TX2/3,LF,PORT,ECHO
001 1100 01010
(O = Switch/LED is OFF 1 = Switch/LED is ON)
3. Setting the soft switches.
a. Select the SETUP box by placing the crosshairs on the box and
clicking the "0" button. The LED should glow. The menu is now
active.
b. As the cross hairs are placed on each block in Area's 1,2, and 3,
the LED will either glow steady indicating that the block is ON, or
turn off, indicating that block is OFF. If the LED flashes, the
cursor is off the menu area. Clicking the "0" button will toggle the
state of each block. Ensure that the settings match those listed
above.
c. After all the switches are set correctly. click on the "SAVE 1" block
in AREA 5 of the vertical menu strip. This step will save these
settings as DEFAULT.
d. Click on SETUP to exit.
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